Privacy Policy

This policy explains what information Tier One Performance ("T1OS", "we", "us") collects when you use our coaching platform, why we collect it, and the choices you have. Plain language, no dark patterns.

What we collect

We collect the information you provide directly to us when you sign up, train, and communicate with your coach:

Account details — your name and email address so we can create your account and let your coach reach you.
Training data — the workout logs, program history, PRs, notes, and check-ins you and your coach create inside the app.
Purchase details — when you buy a program, membership, or drop-in, we record the transaction (billing is processed by our payment provider; we do not store full card numbers).
Usage signals — basic technical logs (timestamps, device/browser type, IP address) used to keep the service running, prevent abuse, and diagnose issues.

How we use it

We use this information solely to provide coaching services: to run your training program, sync workouts to your calendar, let your coach review and adjust your programming, process payments for products you choose to purchase, and send you account-related communication (password resets, receipts, session reminders).

We do not sell your data

We do not sell, rent, or trade your personal data to third parties.We do not run ad-tech profiling on your training history. Your data exists to make you a better athlete under your coach's guidance — nothing else.

Who can see your data

Your coach. Your coach can view the training data you generate under their programming. That is the entire point of the platform.
Service providers. A small set of infrastructure vendors help us operate the platform (hosting, database, email delivery, payment processing). They only process data on our behalf and are contractually bound to protect it.
Legal requests. We may disclose information if required by law (e.g., a valid subpoena). We will push back on overbroad requests.

Your choices

You can update your name, email, and account details from your profile at any time.
You can request an export of your data or ask us to delete your account by contacting your coach or emailing us.
You can unsubscribe from non-transactional emails; transactional emails (receipts, password resets) will still be sent because they are required to operate your account.

How we protect it

Traffic to the platform is encrypted in transit (HTTPS). Passwords are hashed with a modern algorithm and never stored in plaintext. Access to production data is limited to the small team that maintains the service. No system is perfectly secure — if we ever have a breach that affects your data, we will notify you promptly.

Minors

Some of our athletes are under 18 and train under a coach with the consent of a parent or guardian. If you believe an athlete has signed up without appropriate consent, contact your coach and we will resolve it.

Changes to this policy

If we make material changes to this policy, we will update the "Last updated" date at the top of this page and notify active accounts by email before the change takes effect.

Contact

Questions about this policy? Reach out to your coach in-app, or contact the T1OS team directly. We read every message.